Refund policy

1. Our promise

14 days, no questions asked. If a document you paid for didn’t meet your needs — for any reason, or no reason — tell us within 14 days of purchase and we will refund the full price you paid, taxes included.

This applies to every paid document, even after you have downloaded it or the 24-hour editing window has passed. We can afford this promise because you can preview every document in full before paying — so surprises should be rare, and when they happen anyway, they are on us.

There are no subscriptions or recurring charges at Legal Pact, so there is nothing to cancel — a refund is the only money movement that can ever happen after a purchase.

2. How to request a refund

• Email support@legal-pact.com from the email address you used at checkout.
• Tell us which document the refund is for — the receipt email or the document name is enough. You don’t need to give a reason (though feedback helps us improve).
• We confirm the refund by email, normally within one business day.

The refund goes back to the payment method you paid with (card, Apple Pay, PayPal). We issue it immediately on our side; depending on your bank, it typically appears on your statement within 5–10 business days.

3. EU and UK consumers: your statutory right of withdrawal

If you are a consumer in the European Union or the United Kingdom, the law gives you a 14-day right to withdraw from an online purchase. For digital content delivered instantly — like our documents — that right normally ends early once you expressly consent to immediate delivery and acknowledge losing it, which is how instant download at checkout works.

You can rely on the statutory right by sending any unequivocal statement of withdrawal to support@legal-pact.com within 14 days of purchase.

Separately from withdrawal, EU law guarantees that digital content must work as promised (the “conformity guarantee”). If a document you paid for is defective — it will not generate, download or open — you are always entitled to have it fixed or your money back, regardless of any time limit or consent given at checkout.

4. Free documents

Free documents involve no payment, so there is nothing to refund. If something about a free document seems wrong, we would still like to hear about it — write to us and we will fix it.

5. Fair use

We honour every honest refund request without questions. The only exception is clear abuse — for example, systematically buying, downloading and refunding large numbers of documents, or fraud. In those rare cases we may decline a refund or close the account, and statutory consumer rights remain unaffected.

6. A word about chargebacks

If a charge from us looks wrong on your statement, please contact us before disputing it with your bank — a refund from us is faster than a chargeback (days instead of weeks), and we resolve billing issues in your favour whenever there is any doubt.

7. Contact

Refund requests and billing questions: support@legal-pact.com — Legal Pact, Inc. We answer every message, usually within one business day.